Question 1

How quickly can you fix my motor failure?

Accepted Answer

In most cases, we can diagnose and repair motor failures the same day you call. Our service vehicles are stocked with common replacement parts, including motors for popular opener brands. For standard motor replacements, the repair typically takes 1-2 hours. If a less common motor is needed, we can usually source it within 24-48 hours. For emergencies, our 24/7 service means we're available nights and weekends at no extra charge.

Question 2

What causes motor failure in garage doors?

Accepted Answer

Motor failure typically results from several factors: age and wear (motors last 10-15 years on average), power surges from electrical storms, overheating from frequent use without adequate cooling time, an unbalanced door forcing the motor to work harder, or lack of maintenance leading to increased friction. Signs of impending failure include unusual noises, slow operation, intermittent function, or the motor running but the door not moving. Regular maintenance helps prevent unexpected failures.

Question 3

Do you offer financing for new carriage-style door installations?

Accepted Answer

Yes, we understand that a quality carriage-style garage door is a significant investment. We offer several financing options to fit your budget. Contact us to discuss current financing offers, including low-interest and no-interest payment plans for qualified buyers. We also accept all major credit cards. Our team will work with you to find a payment solution that makes your dream door affordable.

Question 4

What's included in your 1-year warranty?

Accepted Answer

Our 1-year warranty covers both parts and labor for any installation or repair work we perform. If something we installed fails or a repair doesn't hold, we'll fix it at no additional cost. This warranty is in addition to manufacturer warranties on the products themselves, which often extend much longer. We stand behind our work because we're confident in our technicians' expertise and the quality of materials we use.

Question 5

How often should I have my garage door serviced?

Accepted Answer

We recommend annual professional maintenance for optimal performance and longevity. This includes lubrication of all moving parts, safety sensor testing, hardware tightening, balance adjustment, and a comprehensive inspection. Between professional visits, homeowners should visually inspect their door monthly and listen for unusual sounds. Addressing small issues early prevents costly repairs later.

Question 6

Do you service commercial garage doors?

Accepted Answer

Yes, we service commercial and industrial garage doors throughout our service area. This includes roll-up doors, sectional doors, high-speed doors, and loading dock equipment. Commercial doors require specialized knowledge and heavy-duty parts—our team is trained and equipped for these larger projects. We offer maintenance contracts for businesses to ensure reliable operation.

Question 7

Can you match my home's architectural style?

Accepted Answer

Absolutely. We offer a wide range of door styles including traditional raised panel, carriage-house, contemporary, and custom designs. Our team can help you select colors, window options, and decorative hardware that complement your home's architecture. We work with premium manufacturers who offer extensive customization options, ensuring your new door enhances your home's curb appeal.

Question 8

What areas do you serve?

Accepted Answer

We're headquartered in Skamokawa, WA, and serve communities throughout Southwest Washington and Northwest Oregon. Our primary service areas include Cathlamet, Longview, Kelso, Astoria, Seaside, Cannon Beach, Westport, Naselle, Chinook, and Ilwaco. If your community isn't listed, give us a call—we may still be able to help depending on your location.

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